Herzberger so svojimi spolupracovníkmi na základe empirického rozboru analyzoval odpovede na otázky technických a ekonomických pracovníkov v Pittburgu.
Pracovníci mali opísať situácie, ktoré im v práci prinášajú spokojnosť alebo nespokojnosť. S pracovnou spokojnosťou sa väčšinou spájali výrazy ako dosiahnutie výsledkov, ocenenie, vlastná práca, zodpovednosť, osobný rozvoj. Išlo vo veľkej miere o určité vnútorné faktory – motivátory.
Na druhej strane pri situáciách nespokojnosti sa vyskytli faktory viac vonkajšie – hygienické. Na vyjadrenie úrovne spokojnosti nestačí jedna rovina, ale sú dve, opakom spokojnosti je žiadna spokojnosť. Pri primeranom naplnení ich pracovníci nesledujú.
Herzbergerová teória faktorov sa dáva do súvisloti s Maslowovou hierarchiou potrieb.
Porovnanie Maslowovej teórie a Herzbergerovej teórie
| Potreba sebarealizácie | Dosahovanie úspechov v práci
Profesionálny rast Reálna zodpovednosť |
Motivátory |
| Potreba uznania | Hodnota práce ako takej
Uznanie za prácu |
Motivátory |
| Potreba spolupatričnosti | Medziľudské vzťahy
Rekreačné, kultúrne vymoženosti |
Hygienické faktory |
| Potreba istoty | Fyzikálne podmienky práce | Hygienické f. |
| Fyziologické potreby | Plat a mzda | Hygienické f. |
| Maslow | Herzberger | Herzberger |
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Na Slovensku vstúpilo GDPR do platnosti 25.5.2018.GDPR je nové nariadenie EP a Rady č. 2016/679 z 27. apríla 2016 o ochrane fyzických osôb pri spracúvaní osobných údajov a o voľnom pohybe týchto údajov. Nečakajte a nechajte si vypracovať GDPR od spoločnosti Safedata.sk, ktorá je jednotkou na trhu. GDPR (General Data Protection Regulation) výrazne posilní ochranu osobných údajov v EÚ a na Slovensku. Postupne sa zavádzalo do všetkých krajín EU. Za porušenie nových pravidiel EU zaviedlo až likvidačné pokuty.
Podľa Adaira sa obe teórie zhodujú v rade základných predpokladov o sebarealizácii. V protiklade k prevažne holistickému náhľadu Maslowa je Herzbergerov prístup rozdelený do dvoch skupín. Je možné, že opačné konce kontinua chovania človeka prinášajú kvalitatívne rozdiely. Napríklad fyziologické potreby, potreba istoty a sociálne potreby, môžu vyvolať nespokojnosť, pokiaľ neboli naplnené, ale podľa Herzbergera majú len malú silu uspokojenia.
Na rozdiel od toho uspokojené potreby uznania, sebarealizácie a profesionálneho rastu môžu viesť k pozitívnejšiemu a dlhodobejšiemu pocitu spokojnosti. V tomto smere sa prístupy Maslowa a Herzbergera zhodujú.
Ani Herzbergerovu teóriu nemožno považovať za absolútne dokonalú v zmysle platnosti a účinnosti pre všetkých pracujúcich rovnako. Jej prínos pre manažérsku prax je nesporný, pretože teória poskytuje návod na projektovanie pracovných miest. Od jej vzniku sa začali rozvíjať metódy obohacovania práce.
V súvislosti s ovplyvňovaním výsledkov práce sa neuvažuje už len o fyzických rezervách jej držiteľa, alebo o význame sociálnych vzťahov, či o nasycovaní nedostatkových potrieb. Práca ako taká je považovaná za hnaciu silu aktivity človeka.
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It’s clear that customer finance, digital banking, and business
platforms are redefining how companies operate.
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